Shipping Policy

I-PEPS offers 2-Day Express Shipping for a flat $15 within the United States. Local Pickup is available for $5 on orders with a minimum merchandise subtotal of $100.

The shipping method selected at checkout appears before payment. Taxes, special handling, restricted-destination costs, or other clearly disclosed charges may apply where required.

Orders are typically processed within 1–2 business days, excluding weekends and holidays. Carrier transit time begins after the package is accepted by the carrier, so a 2-Day shipping service does not include order-processing time.

Delivery estimates are not guarantees unless expressly stated. Weather, carrier disruptions, verification reviews, holidays, inventory issues, or incorrect addresses may cause delay.

When available, tracking information is sent to the email address used for the order after shipment. A carrier scan may take time to appear. The customer is responsible for monitoring tracking and providing a safe delivery location.

Review the full recipient name and delivery address before submitting an order. Contact support immediately if a correction is needed. After shipment, rerouting may be unavailable or may create additional charges.

We may decline shipping where a carrier cannot safely serve the destination, where product receipt is restricted, or where required verification is incomplete. Customers are responsible for local purchase and receipt requirements.

If we cannot ship within the time stated at checkout, or within the period required by applicable law when no time is stated, we will provide an updated estimate and any cancellation or refund option required by law.

Inspect the shipment promptly. For visible damage, an incorrect item, or missing contents, email support@i-peps.info within 7 days of delivery with the order number, a description, and clear photographs of the product and packaging.

For a package marked delivered but not received, first check the delivery location and contact the carrier, then notify I-PEPS. We will review tracking and available carrier information and explain the next resolution step.

Wait for a pickup-ready notice before traveling to collect an order. Bring the order confirmation and any requested identification. Pickup timing and location details are provided directly with the ready notice.