Refund and Return Policy

Request cancellation as soon as possible by emailing support@i-peps.info with the order number. If the order has not shipped or entered irreversible fulfillment, we will cancel it and return the affected amount to the original payment method.

Contact us within 7 days of delivery if an item arrives damaged, incorrect, or incomplete. Include the order number, an explanation, and clear photographs of the item, label, shipping container, and packing materials.

After review, I-PEPS may provide a replacement, missing item, store credit, or refund, as appropriate. Keep the product and packaging until support confirms whether they are needed for a carrier claim or authorized return.

Products are not eligible for return because of changed research plans, ordering errors, buyer's remorse, or conditions that arose after delivery. Do not mail any product back without written return authorization; unauthorized returns may be refused.

If shipment is delayed, unavailable, or canceled, I-PEPS will provide the notice, consent request, cancellation option, or refund required by applicable law. Nothing in this policy limits non-waivable consumer rights.

Approved refunds are issued to the original payment method. Financial institutions control posting time, so the credit may take several business days to appear after I-PEPS processes it. Original shipping charges are refunded when required by law or when I-PEPS confirms a fulfillment error.

Email support@i-peps.info and include your full name, order number, delivery date, issue, requested resolution, and supporting photographs. We aim to respond within 1–2 business days.