Contact I-PEPS

Email support@i-peps.info. Include your full name, order number when applicable, and a concise description of the issue. Do not send payment-card numbers, account passwords, or unnecessary sensitive information by email.

We aim to respond within 1–2 business days. Sending multiple messages about the same request may delay review, so please keep related information in one email thread.

For damaged, missing, or incorrect items, include the delivery date and clear photographs of the shipping container, label, packing materials, and affected item. Retain the shipment until support provides next steps.

Use the subject line Privacy Request and describe whether you are requesting access, correction, deletion, or another available privacy right. We may ask for information needed to verify identity and protect the account.

Support cannot provide medical advice, dosing guidance, administration instructions, or recommendations for human or veterinary use. I-PEPS products are strictly for lawful laboratory research use only.

Please review the Terms and Conditions, Privacy Policy, Shipping Policy, Refund and Return Policy, and Product Disclaimer linked below. If your question is not answered there, email support@i-peps.info.